Friday, May 15, 2009

I know I said I wouldn't post about this anymore ...

... but today's happy occurrence requires an exception. They're here!! Our invitations actually arrived!!

And how are they, you ask? They're great. Exactly what we wanted. Not the most expensive letterpress in the world (I've seen other sets with much thicker and more luxurious paper), but it's letterpress nonetheless, with our custom design.

Now, an ethical question: the seller sent me a PayPal refund for a bit of my money for the inconvenience. Should I accept the refund? This whole process has been super-stressful, and there's no reason I should have had to wait 4 months (!) between payment and delivery, but I do feel a little bad about taking her money. The shipping date on this box is the date she said she sent it, so it looks like a lot of this was a Post Office screwup. (Then again, the shipping date on the box is still almost 3 weeks after the promised April 15 deadline.) Any advice?

7 comments:

LPC said...

Take the money. Show pictures of the invites on your blog. Talk about how great she is. You're even. Or is that just tooo crass and materialistic...

accordionsandlace said...

Take it, she is still at fault and it's nice and professional for her to acknowledge that and try and make it right. There's nothing wrong with that!

Abbie said...

Take it! I've been going through a similar ordeal-- submitted in November and just got them yesterday-- except mine weren't a quality I'd hoped for. She offered to make me thank yous, and I said definitely. It's their responsibility to make things right.

Bride in Exile said...

Abbie - November?!?! Good grief, I thought 4 months was bad, but 6 takes the cake, no question. I'm so glad they finally showed up (when ours got here, I thought "maybe Abbie's will get to her too!") but it's too bad they weren't the quality you'd hoped for. I'm glad they offered thank-you notes, at least.

LPC - boy, that's tempting, but after my eleven billion posts whining about my invites, I doubt anyone reading this blog will be able to swallow a gushing endorsement! Plus, I just can't do it. Refund or not this is not a business I could recommend without suffering major guilt.

Accodionsandlace, I think you're right, that she's acknowledging that this project had problems and is trying to make it up to me. But on the flip side, I did report her to Etsy, and now I feel badly about that. I told the site that my project arrived and withdrew my complaint, but maybe returning the refund would be appropriate too given my own mistakes with this project?

Sweet T said...

take the money, don't look back.

Would still love to see the invites though, after all that trouble!

Ruthie said...

Take it and then give her a glowing review about how she made mistakes, but made it all good in the long run. I would rather hear about a seller that messed up a little, but made it awesome in the end, cuz then I know how they deal with problems.

Bride in Exile said...

Sweet T, I promise pictures of the invites this week!

Ruthie, unfortunately I can't leave her feedback on Etsy because she canceled my transaction (apparently inadvertently). Maybe an honest but positive review on WeddingWire.com?